MUST HAVE 2 YEARS DIRECT HOTEL RESERVATIONIST EXPERIENCE TO APPLY!!!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Handles reservation calls and inquiries.
• Takes and makes reservations at rates to achieve the greatest yield.
• Provides support to the sales department by handling group blocks and reservations.
• Assists the Front Desk during staffing shortages, periods of high volume or as needed. May be requested to perform the duties at the front desk.
• Records and prepares correspondence regarding confirmations, deposit requests, cancellations and deposit refunds.
• Maintains knowledge of current room types, rate structures, and features.
• Takes and processes individual and group reservations.
• Updates reservation system when reservations have been booked or canceled. Communicates changes in reservations activity to the front desk and housekeeping departments.
• Provides quality service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.
OUTCOME:
The selling of guest’s rooms is vital to the financial success of the company. Friendly and continuous use of phone etiquette and quality customer service techniques will help create good first impressions of the organization.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B.A.) from Four year College or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
The Grande Colonial La Jolla offers excellent benefits.
If you want to be a part of The Grande Colonial La Jolla and The NINE-TEN, please email your resume to jobs@gclj.com, or fax resume/completed application to 858-454-5783, Attn: Cathleen Mills, Human Resources Director.
Or apply in person to:
The Grande Colonial La Jolla
910 Prospect Street
La Jolla, CA 92037
You may also download our application at http://www.thegrandecolonial.com/employment/index.cfm
The Grande Colonial La Jolla and NINE-TEN Restaurant and Bar are drug free workplaces. A successful completion of a pre-employment drug screening is required.
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